Refund Policy | Uncompromised

Refund Policy

At Uncompromised, we take care to deliver fresh, quality products in proper condition. This policy explains when refunds or replacements may be provided.

Quality Guaranteed

We resolve genuine issues with damaged, leaked, or incorrect items immediately.

Fast Resolutions

Once approved, refunds are initiated back to your original payment method in 3-4 days.

Fair & Transparent

Because we sell fresh groceries, refunds are limited to verified quality issues.

The Full Policy

This Refund Policy applies to uncompromised.in and shop.uncompromised.in, operated by Simplability Private Limited / Uncompromised.

FSSAI License No.: 12224042000310

Since many of our products are food and grocery items, refunds are provided only in limited and genuine cases.

Refunds may be considered if:

The product delivered is damaged or leaked.
The wrong product was delivered.
An item is missing from your order.
The product received is expired.
A genuine product quality issue is reported with valid proof.
The order was paid for but could not be fulfilled by us.

Refunds may not be approved if:

The product has been opened, used, or consumed.
The original packaging, seal, label, or invoice is missing.
The issue is reported after an unreasonable delay.
The product was damaged due to improper storage after delivery.
The customer provided an incorrect or incomplete delivery address.
The customer refused delivery without a valid reason.
The product is not liked due to personal taste preference, unless there is a verified quality issue.

If you receive a damaged, leaked, expired, missing, or wrong product, please contact us as soon as possible after delivery.

Please share your order number, registered phone number, photos or videos of the product, packaging, invoice, and any other details required to verify the issue.

Refunds are processed only after our team reviews and approves the request. Approval depends on the order details, product condition, issue reported, proof shared, and verification by our team.

Depending on the case, we may offer a refund, replacement, store credit, or another suitable resolution.

Once approved, refunds will usually be initiated to the original payment method. For Cash on Delivery orders, refunds may be processed through bank transfer, UPI, store credit, or any other method decided by our support team.

Customers may be required to provide accurate bank or UPI details for refund processing.

Once a refund request is reviewed and approved by our team, the refund will be initiated within 3 to 4 working days.

After the refund is initiated, the amount is usually expected to reflect in the customer's original payment method within 5-7 working days, depending on the bank processing times.